Booking Terms and Conditions
1. Contract
The Contract for the letting of the property is between the Owners of the Property and the Client and the terms of these conditions apply to the contract with the Owners. Any issues arising under the Contract should be addressed to the Owners. Rural Retreats acts on behalf of the Owners but is not liable for any acts or omissions of the Owner. The Contract will be entered into and become legally binding with the issue of the confirmation form and the contract is at all times subject to all the Booking Conditions. The Client should check the confirmation form carefully and notify the owner immediately in case of any discrepancy or mistake.
2. Payment
A deposit of one third of the rental fee is payable immediately upon the making of the booking, if the booking is made more than 8 weeks before the start of the rental. The balance shall be payable 8 weeks before the commencement of the rental. The booking will not be confirmed until the deposit is received. Non-payment of the balance of the rental on or before the due date shall be construed as a cancellation of the contract by the Client. For bookings made less than 8 weeks before the commencement of the rental the total fee is payable.
3. Cancellation
Any cancellation made by the Client for whatever reason shall be in writing and addressed to the address on the Booking Form. On receipt of notice of cancellation, we will use our reasonable endeavours to seek to re-let the property for the period of the booking. If we succeed in re-letting the property for the whole period it shall refund all the monies paid less an administrative charge of £20.00 per booking. If we succeed only in re-letting the property for part of the period booked we shall refund an amount equal to the money paid by the Client less (1) the rental for the period which is not re-let and (2) an administrative charge of £20.00. If we are unable to re-let the property at all then all monies paid by the Client shall be forfeit. We strongly recommend clients take out Cancellation Insurance and further details relating to this are set out in paragraph 16. Should a cancellation be made which does not qualify under the terms of the Cancellation Insurance the Client remains liable for payment in full for any monies paid in accordance with the Booking conditions.
4. Changes of date
We may consider a request from a Client to change the dates of the booking after confirmation has been issued. Agreement will be given subject to all of the following conditions being met: if (1) the property is available for the period requested; (2) the request is received more than 8 weeks prior to the commencement of the rental; and (3) the Client pays an administration fee of £20.00 and any additional sums due in respect of any higher prices for the relevant period.
5. VAT
VAT is included in the rental fee where applicable.
6. Period of hire
Rentals commence, unless otherwise notified, at 4.00 pm on the day of arrival and terminate at 10.00 am on the day of departure. On selected properties for a 2-night weekend stay (Friday and Saturday nights) guests may be permitted to extend their stay as follows: From 1st October until the end of Low Season: until 6pm on Sunday. At other times of the year: until 12 noon on Sunday. Notice will be given in writing once the booking has been paid in full, if the extended stay on departure dates will apply.
7. Use of property
Gushat Cottage is designed and furnished to accommodate 6 guests and the number of persons occupying the property must not exceed this. The property shall be used for personal and domestic purposes only. The property shall not be used for any commercial purposes without the written consent of the Owners. We reserve the right to refuse entry to the entire party if this condition is not observed, and generally in the case of any breach of these Booking Conditions by the Client where the Owners consider such exclusion is reasonable.
8. Eligibility
The Owners reserves the right to refuse bookings from (a) groups of people under the age of 21 and (b) hen or stag parties.
9. Complaints
Should there be any cause for complaint during the occupation of the property it must be notified promptly to the Owners or their agents and in case of serious problems confirmed in writing.
10. Breakages or damage
Should there be any cause for complaint during the occupation of the property it must be notified promptly to the Owners or their agents and in case of serious problems confirmed in writing.
11. Care of the property
The Client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the rental period as at the beginning. The Client shall abide by all instructions with regard to the use of the property and its fixtures and fittings as notified to the Client by the Owners.
12. Pets
Dogs are welcome but Clients should check the property details and specify that they wish to bring a pet at the time of booking so that we can confirm whether or not a dog will be permitted. No pets other than dogs are permitted. Dogs are to be properly controlled and supervised at all times. They must not be left unattended at the property. Dogs are not permitted in any of the bedrooms or on any of the furniture and we therefore advise guests to bring a pet basket. Clients must clean up after all dogs inside and outside of the property, or they will be charged for extra cleaning costs. Registered guide and hearing dogs belonging to those with visual and hearing impairments are allowed. Guests with allergies should be aware that we cannot guarantee that there have been no dogs previously kept at the property, nor can we accept any liability for any suffering which may occur as a result of such pets having been present. An extra charge of £3.00 per dog per day is applicable.
13. Liability
13.1 The following provisions set out the Owners’ entire liability (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Client in respect of: (1) any breach of these Booking Conditions; and (2) any representation, statement or tortuous act or omission including negligence arising under or in connection with the Contract.
13.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
13.3 Nothing in the Contract excludes or limits the liability of the Owners for death or personal injury caused by negligence or fraudulent misrepresentation by the Owner.
13.4 Subject to clauses 13.2 and 13.3: (1) the Owners’ total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the performance of the Contract shall be limited to a sum equal to three times the rental fee; and (2) the Owners shall not be liable to the Client for any type of indirect or consequential loss or damage, costs, expenses or other claims for consequential compensation whatsoever (howeverso caused) which arise out or in connection with the Contract. Save for any rights under these Conditions and the Contract which may be exercised by the Owners, no term of the Contract is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to the Contract. Without prejudice to the foregoing, if the property which the Client has booked becomes unavailable or unuseable for some reason prior to the date of booking, then the Owners’ obligation will be to (1) use their best endeavour to find a suitable alternative property, or failing which (2) to reimburse the Client for any monies paid. Notwithstanding any other provision of this Contract, the Owner shall not be deemed to be in breach of this Contract or otherwise be liable to the Client, for any delay in performance or the non-performance of any of their respective obligations under this Contract, to the extent that the delay or non-performance is due to any act or circumstance beyond their reasonable control, and the time for performance of that obligation shall be extended accordingly. Force Majeure, of the nature of which this clause is intended to cover, includes without limitation fire, floor, exceptional weather conditions, epidemics, destruction and damage of the Property by any cause other than negligence of the Owners, and all similar situations. No compensation, costs, expenses or other sums of any descriptions (including without limitation the cost of securing an alternative property/accommodation) will be payable in such circumstances by either the Owners to the Client.
14. Warranties
The Owners do not warrant and are not responsible for the accuracy of any verbal information given or statements made by its employees, agents or the owners of the properties.
15. Right of entry
The Owners and their agents shall be allowed the right of entry to the property at all reasonable times for the purposes of inspection or to carry out any necessary repairs or maintenance.
16. Cancellation insurance
Cancellation insurance is not compulsory, but cover is available for bookings which are made directly by Clients with Rural Retreats. For further information contact Rural Retreats direct.
17. Communicating with the client
For the purposes of the Data Protection Act 1998, the Owners are the sole data controllers of all personal data provided to the Owners by clients and prospective clients. In order to process a booking the Owners need to collect certain personal data details from the Client, for example names and addresses of party members, credit/debit card or other payment details, special requirements, such as those relating to a disability or medical condition which may affect any party members' holiday arrangements. If the Owners need any other personal details the Client will be told before they are obtained. The Owners need to pass these details on to other parties and organizations who need to know them so that holiday rental can be provided - for example, the agents and any key holder(s) of such property, the credit/debit card Company or bank, the insurance Company if the Company's recommended cancellation insurance policy is purchased or for verification of details relating to your holiday rental. The Owners also need to process and store Clients' personal details for its own administration, market analyses and operational reviews. The Owners would also like to store and use personal details for future marketing purposes (for example, sending brochure, details of promotions, or offers which the Owners feel may be of interest). All details given to the Owners at any time will be kept, by only names, contact details and the booking preferences will be used for marketing purposes unless the Client is informed otherwise when the information is provided. The Owners will respect the privacy of personal data and will comply with all relevant and current data protection legislation. Without written consent the Owners will not make its mailing list or Clients' personal data available for marketing purposes to anyone other than the Owners of the property and unless required to do so by a Court of competent jurisdiction will not disclose personal data to anyone. The Owners can however supply promotional offers from third parties.
Our agents, Rural Retreats, must also make provision to cover the requirements of the Data protection Act 1998. Please contact Rural Retreats direct for further information on how Rural Retreats comply with the requirements of the Act.